User Guide: 5a. Value-Added Services
【Consolidation Warehouse - Value-Added Services】
All service fees listed in the table are calculated in MYR.
*Consolidation/Splitting: Each warehouse offers a certain number of free boxes for consolidation; additional boxes will incur extra charges.
*Exchange Rate: Currently, 1 MYR ≈ 8.0 Logistics Points; 1 MYR ≈ 8.0 TWD. Please refer to the system settings for the most accurate rates.
Original Box Shipment (Single Package)
【Shipped in the original box; no resizing, no unboxing; volume weight discount not applicable.】 If this service is selected, volume weight discounts do not apply. Shipping fees will be based on whichever is higher: actual weight or volumetric weight.
1.If the outer carton shows signs of damage or is too thin, potentially compromising the items inside, we will notify customer service for approval before replacing or adding an extra outer carton for protection.
2.The package will be opened for inspection. If the items exceed customs regulations (quantity, weight, or value), the package will be split, and this service will be automatically cancelled.
3.For outer box reinforcement, please select 【Outer Box Reinforcement】 (extra fee applies).
4.For inner packaging reinforcement, please select 【Simple Inner Reinforcement】 (extra fee applies).
5.Volume weight discounts are based on the specific warehouse shipping route; oversized packages may incur additional weight/volume charges.
6.Damage occurring during transit, regardless of whether reinforcement was requested, is not eligible for compensation.
7.If this service is not requested, you may not claim compensation or demand return of the original box.
8.Q&A: C17. Can you help me ship my package back in its original box?
Consolidate 2 or more packages in their original boxes (no opening or downsizing) for forwarding.
【Retain original boxes; no splitting/resizing; includes one large outer protective carton; starts from RM$17.20.】 (If you wish for the warehouse to split/resize boxes to save weight, do not select this option; that service is free.) If selected, volume weight discounts do not apply. Fees are based on whichever is higher: volumetric or actual weight.
1.Calculated by the higher of weight or volume; no volume weight discount.
2.We do not guarantee the boxes will fit perfectly; unused space will still be calculated into the shipping fee.
3.Combined dimensions must be within 160cm (total of three sides) and weight under 23kg (50lbs).
*Extra fee: RM$1.0 per 1cm (or 1 inch).
4.If consolidation results in an oversized package, we may use sacks or tape to secure the items if no suitable box is available. No further reinforcement will be provided.
5.For outer box reinforcement, please select 【Outer Box Reinforcement】 (extra fee applies).
6.For inner reinforcement, please select 【Reinforce per item】. Avoid 【Simple Inner Reinforcement】 to prevent errors during box resizing.
7.If this service is not performed, you will receive a full refund of this fee; no other compensation will be provided.
8.Once packed, fees are non-refundable. Reverting to original state or changing requests incurs additional fees.
9.We do not guarantee the availability of perfectly sized outer cartons. Excess space in the outer box may still incur volumetric charges.
10.Adding an outer box increases weight but will qualify for volume weight discounts based on the warehouse route.
11.The warehouse reserves the right to cancel consolidation for excessively heavy or oversized items after notifying the customer.
12.Q&A: C17. Can you help me ship my package back in its original box?
Outer Box Reinforcement
【Base fee: RM$12.90 per box】
1.Fee applies to packages with dimensions (L+W+H) within 90cm.
*Over 90cm: + RM$ 1 per 1cm (or 1 inch).
*Hong Kong: + RM$ 1.0 per 1cm over 90cm.
2.Workflow: a. The outer box will be wrapped in 1 layer of thick bubble wrap or 3 layers of thin bubble wrap (Warehouse standards vary; weight will increase). b. We will notify you if the outer box is already damaged. c. If combined with "Original Box Shipment," no resizing or unboxing will occur. d. Standard consolidation may involve resizing and light internal reinforcement, but this is not guaranteed; internal damage is not eligible for compensation.
3.For dimensions over 150cm (total), please contact Line support: @lgg6811g for a quote.
4.Fragile items (glass, ceramics, food, liquids, cosmetics) damaged in transit are not eligible for compensation, even with reinforcement. Ref: Q&A C19. I'm worried my package isn't sturdy enough. Can you reinforce it?
Simple Inner Reinforcement
【Base fee: RM$12.90 per box】
*Fee applies to dimensions (L+W+H) within 90cm.
*Over 90cm: Add RM$1.0 per 1cm (or 1 inch).
1.Weight will increase due to internal padding and potential resizing.
2.If the original packaging is sufficient, this service may be unnecessary.
3.We will minimize internal space and place anti-pressure material at the top and bottom.
4.We do not guarantee product integrity or the condition of soft boxes during transit. Damage to fragile items/liquids/cosmetics is not eligible for compensation.
Outer Waterproofing
1.Fee: Starts at RM$4.30 per waybill, based on (L+W+H). 1cm = RM$1.0.
*Japan (JPD) Warehouse: RM$21.5 for dimensions within 150cm; over 150cm is RM$42.9 or by custom quote.
2.While we apply waterproofing, we are not liable for water damage caused by extreme weather during transit or customs/airline holding periods.
3.If the service is not performed, the service fee will be refunded, but no further compensation will be provided for damage to internal items. Ref: Q&A C18. How can I prevent my package from getting wet/damaged by rain?
Reinforce Per Item (Partial/Selected)
1.Fee:
*UK, Malaysia, HK, Taiwan: RM$6.5 per item (max 30cm total; + RM$1.0 per extra cm; >70cm needs custom quote).
*USA, Canada: RM$9.5 per item (max 12 inches; + RM$1.0 per extra inch; >28 inches needs custom quote).
*Japan: RM$12.9 per item (max 60cm; + RM$1.0 per extra cm).
2.Suitable for fragile/small items; bulk items require a custom quote. a. Inform Line support of item name, quantity, and photos. b. Provide waybill number and carrier tracking number. c. Fees may be confirmed upon receipt of goods.
3.Examples: Figures, mugs, cosmetics, candles, ceramics, supplements, auto parts.
4.For price quotes: Provide link, photo, dimensions, and materials.
5.For partial reinforcement: Must notify Line support and obtain warehouse approval.
*If not notified before packing, fees cannot be refunded. Reverting the process incurs the same fee.
6.Damage in transit is not eligible for compensation; only the "per item reinforcement fee" will be refunded. Ref: Q&A C19. I'm worried my package isn't sturdy enough. Can you reinforce it?
Simple Inspection (Quantity Count)
【RM$4.30 for the first item, + RM$1.0 for each additional item.】
- Must provide item names in Chinese and the original language.
- Incorrect filling will result in service refusal and a RM$4.30 unboxing fee (+RM$4.30 per incorrectly listed item).
- We declare based on your original declaration; we do not modify, unbox, or photograph.
- Calculated based on warehouse count. Discrepancies will be notified via email.
- If you fill out the details correctly and the warehouse fails to count, the fee will be refunded.
- This service does not provide compensation for missing items or damage after receipt.
Discard Shoe Box
【Free, no retention of shoe boxes.】
1.If not discarded, the fee will not be refunded (except if volume/weight fees were paid, those will be refunded).
2.Japan (JPD) warehouse: RM$4.30 per pair.
3.For discarding other outer boxes, contact Line: @lgg6811g for a quote.
4.Ref: Q&A C16. Can you help remove and discard shoe boxes?
Inspection Service (Photos)
【Fill out "Inspection Request" in the system. Base fee: RM$21.40】
1.Includes photos of the outer box and shipping label.
2.Includes photos of opened package contents.
3.Includes a group photo of all items (no guarantee of clarity).
4.General surface inspection included. We do not verify authenticity, color, quality, or functional testing. Photos are for your judgment.
5.Special photo requests: Each additional photo point costs 8.60.
6.Non-refundable once processed as it constitutes labor costs.
7.If not completed within 7 working days, you may request a refund for this fee only.
8.Warehouse may provide photos if a package arrives damaged. For detailed inspection, use this service. Ref: Q&A C14. Do you help count/inspect items?
Receiving Photos
【Free service. For clear photos and content details, use "Inspection Service".】
1.Not available at all warehouses.
2.If the initial photo is unclear, we will not retake it.
【Storage Fees & Returns】
Storage Fees
- 25 days of free storage. Starting from day 26:
*USA/Canada: RM$1.0 per lb/day.
*UK/Australia/Japan/Malaysia/Taiwan: RM$1.0 per kg/day.
*Hong Kong: RM$3.60 per package/day (limit 25kg).
- Abandoned goods policy: After 45 days.
Return Processing Fees
1.Apply via "Returns" in the system.
*USA/Canada: RM$43.0 per package.
*Malaysia/Hong Kong/Taiwan: RM$14.30 per package.
*UK: RM$58.0 per package.
*Japan: RM$42.9 per package.
2.If you do not provide the seller’s return shipping label, local delivery fees will apply.
3.For returns not going to the original seller's address, you must provide: a. Shopping receipt/invoice screenshot. b. Payment proof (including sender/receiver details).
4.We provide the waybill and tracking. Once sent, our service is complete. We are not liable for damage or non-receipt by the seller. Optional shipping insurance is available at 2% of the total value.
PS. Once a waybill is generated, value-added services cannot be cancelled. Generating a waybill confirms you have read and agreed to these terms. If we fail to complete a requested service, you will receive a full refund of that service fee only; no other compensation will be provided.