Local Pickup Fees and Instructions for Kuala Lumpur (KL) Warehouse

1. Service Area

*Pickup services are currently only available within West Malaysia.

2. Service Options

You may choose between the following two methods:

A. Ninjavan Drop-Off Service

*Rate: First 1kg = RM11.5, Each additional 1kg = RM1.8

*Pros: You control the time and location by dropping your parcel off at any Ninjavan station.

*Labeling: Shipping labels can usually be printed directly at the service station.

B. Home/Scheduled Location Pickup

1.Applicable Locations: Hotels, shops, other logistics providers, residences, or corporate offices/factories.

2.Requirements: You must provide the full address, company name (if applicable), contact person, and phone number.

3.Important Notes:

*Specific time slots for the same day cannot be requested.

*You may be required to print and attach the shipping label yourself.

*Proof of Pickup: Please take photos of the courier, their license plate, and the shipping label upon handover.

*Failed Attempts: If the courier records a pickup attempt as unsuccessful (e.g., sender not present), the fee will still be charged.

*Non-Refundable: Once a pickup is scheduled, the service fee is non-refundable, even if cancelled.

3. Special Reminders

*Packaging: We strongly recommend using sturdy cardboard boxes. Avoid soft packaging (poly mailers), as some couriers may reject them or they may cause inflated volumetric weight during machine scanning.

*Secure Your Parcel: If a box is unavailable, use tape to flatten and secure any parts that could increase dimensions (e.g., zippers, straps, or handles). Ensure the package is compact and smooth.

*Bulk Shipments: For large quantities of parcels, please consult our customer service for a custom quote.

*Language Requirement: All details in the [Local Pickup Form], including dimensions (L/W/H) and weight, must be filled out in English.

How to Book

1.Join as a member and contact our customer service via Line: @lgg6811g to initiate the service.

2.Service Hours (Taipei Time): Monday to Friday, 10:00 – 17:00.

3.Click on [Local Pickup] in the system to submit your request.