HotTPE Warehouse Packing Rules to Malaysia
hipping Rules: Taiwan to Malaysia
1. Packing Rules: Consolidation, Splitting, and Oversized Items
Shipping charges are based on the actual weight per kilogram for each waybill:
*Consolidation (Weight Limit): Max 55 lbs (25 kg) per package.
*Consolidation (Total Weight Limit): Max 55 lbs (25 kg) per consolidated shipment.
*Consolidation (Item Limit): Max 10 packages.
*Free Consolidation: Up to 4 packages.
*Consolidation Surcharge (exceeding free limit): MYR 1.50 per package.
*Free Splitting: Up to 2 packages.
*Splitting Surcharge (exceeding free limit): MYR 2.70 per package.
*Splitting (Item Limit): Max 25 packages.
2. Weight and Size Limits
*Weight Limit: A single package must not exceed 40 kg.
*For weights between 40 kg and 70 kg, an additional fee of MYR 60 applies.
*Packages exceeding 70 kg will not be accepted.
*Size Limit: A single package must not exceed 140 x 70 x 70 cm.
*If the longest side is between 140 cm and 200 cm, an additional fee of MYR 100 applies.
*For lengths exceeding 200 cm, please consult customer service.
*Note: Surcharges for oversized, extra-wide, or overweight items are cumulative. These items are not eligible for insurance.
*Notification: You must inquire or notify us 14 days before shipping to the warehouse. Failure to do so may result in rejection of the shipment, returns, or require you to handle the disposal yourself; we will not be held responsible.
Important Notices
1.Consolidation: We may combine items into a new box or keep them in original packaging. If there is excessive empty space, we may trim the box to prevent damage during transit. While we do not necessarily replace the outer box, our staff reserves the right to replace it at no extra charge if they deem the original box insufficient for international shipping.
2.Customs Inspection: We may open packages to inspect your goods to minimize customs clearance issues.
3.Weight/Size Verification: Once the consolidated shipment is packed by the warehouse, we will not re-verify the dimensions or weight unless you notify customer service to perform a re-check at the (Taipei/Malaysia/Hong Kong) warehouse before dispatch. We will not accept any disputes once you have received the package.
4.Original Box Forwarding: If you select [Ship in Original Box], no consolidation, reinforcement, or trimming will be performed. Volumetric weight charges apply (higher of actual or volumetric weight). If your box is replaced or trimmed, a credit of MYR 7 will be issued; cash refunds are not provided.
*This route does not include customs duties; any duties incurred must be paid by the recipient.
*By selecting any of these value-added services, you agree to allow our staff to make necessary decisions regarding your shipment.
5.Free Storage: We provide 25 days of free storage from the date of receipt. Packages remaining in our overseas or Taipei warehouses beyond 25 days are considered "Overdue." Starting from the 26th day, a storage fee of MYR 1 per kg/lb per day applies. Overdue packages will be held for a maximum of 20 days, after which they will be automatically disposed of, and the warehouse reserves the right to refuse future service.
*If you request a search for a package, a non-refundable labor fee of MYR 43 per package (MYR 56 for the Europe warehouse) applies. No guarantee of recovery is provided. Storage fees will no longer be discounted and will be calculated from the original arrival date.
*Inquiries regarding local storage, collection, and distribution services are welcome.
6.Insurance: We do not offer insurance or declared value coverage for shipments to Malaysia. In the event of loss, the maximum compensation is 2 times the shipping fee, capped at MYR 134.
7.Waybill Processing: Once a waybill is created, warehouse staff may dispatch the package even if payment has not yet been processed. If you do not wish to ship, please do not create a waybill. If you require a return of the package, the member is responsible for all associated costs.
8.Agreement: By creating a waybill, you agree to all the terms and conditions stated above.